通过每天的安全拥挤来改善报告文化
Margaret Malague MacKay1, Kathleen S Jordan, Kelly Powers
1School of Nursing, The University of North Carolina at Charlotte (Drs Jordan and Powers); Levine Children's Hospital at Atrium Health in the Nursing Department, Charlotte, North Carolina (Dr MacKay); and Department of Interprofessional Research, Atrium Health, Charlotte, North Carolina (Dr Munn).
Quality management in health care
|June 26, 2023
概括
实施安全集群干预措施显著增加了护士的错误报告. 这种干预措施还促进了沟通开放性的改善,有助于提高急性护理机构的患者安全.
科学领域:
- 改善医疗保健质量 改善医疗保健质量
- 患者安全研究 患者安全研究
- 护理实践 护理实践
背景情况:
- 缺少错误报告阻碍了学习和患者安全.
- 儿童医院的一个急症病房的错误报告和患者安全文化得分较低.
- 现有的错误报告和患者安全文化的基准没有得到满足.
研究的目的:
- 实施安全集群干预,以改善错误报告.
- 提高与报告相关的患者安全文化调查 (SOPS 1.0) 评分.
主要方法:
- 根据Marshall Ganz的"通过公共叙述框架进行变革"的指导,开发了一种安全拥挤干预措施.
- 在6周的时间里,项目单位每天都会进行一个编写的安全碰撞.
- 护士完成了干预前后的SOPS 1.0;每个月的错误报告被跟踪.
主要成果:
- 在干预期间和干预后,护士报告的错误在项目单位显著增加 (P = .012).
- 在测量报告文化的SOPS 1.0项目中没有观察到显著差异.
- 项目单位的沟通开放性有所改善,但对照单位的沟通开放性没有改善.
结论:
- 安全集群干预可以增加护士之间的错误报告.
- 这些干预措施有可能促进沟通的开放性,从而提高患者的安全.
- 促进关于错误的对话是提高安全文化的关键.
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