使用 (与未使用) 账户如何以及何时影响消费行为?
Siyuan Yin1, Marissa A Sharif1
1Wharton School, University of Pennsylvania.
Journal of experimental psychology. General
|January 25, 2024
概括
从部分使用的账户中支出鼓励更多的支出,而不是从新的账户中支出. 这是因为人们由于内部比较而降低了使用账户中剩余资金的价值,影响了消费和慈善捐赠.
科学领域:
- 消费者心理学 消费者心理学
- 行为经济学是一种行为经济学.
- 决策科学 决策科学 决策科学
背景情况:
- 了解消费者的消费习惯对于经济和营销策略至关重要.
- 之前的研究已经探讨了影响支出的因素,但对账户"使用"状态的影响不太了解.
研究的目的:
- 调查账户的感知使用状态 (使用与未使用) 如何影响消费行为.
- 探索驱动这种效应及其边界条件的潜在心理机制.
- 检查这种效应对慈善捐赠的概括性.
主要方法:
- 进行了七项实证研究,样本大小很大 (N = 8,667).
- 利用各种账户类型,包括礼品卡,支票账户和奖励积分.
- 操纵了账户的"使用"和"未使用"状态,并测量了随后的支出和捐赠行为.
主要成果:
- 与会者总是从使用的账户中花费更多的资源,而不是同等的未使用账户.
- 该效应是由账户内部比较驱动的,其余资源在使用账户中值.
- 剩余资源的比例减轻了这种影响,并扩展到慈善捐款.
结论:
- 账户的"使用"状态显著影响支出和捐赠行为.
- 利用对账户使用的看法可以为费用管理和慈善筹款策略提供信息.
- 调查结果为决策者,企业和个人提供了实用的见解.
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