通过基于计算机的指令提高本科生电子邮件礼仪.
Thomas G Farnsworth1, Rachel H Thompson1
1Department of Psychology, Western New England University, Springfield, MA, USA.
Journal of applied behavior analysis
|April 5, 2024
概括
基于计算机的培训改善了本科生电子邮件礼仪. 这种在线学习模块,包括指令和反,导致了更好的电子邮件沟通技能在学术环境.
科学领域:
- 心理学 心理学 心理学
- 教育技术的教育技术
背景情况:
- 电子邮件礼仪对于专业沟通至关重要.
- 本科生受益于明确的指示和电子邮件合规的例子.
研究的目的:
- 评估基于计算机的电子邮件教学对本科生电子邮件礼仪的影响.
- 评估开发的电子邮件指令包的社会有效性.
主要方法:
- 一个在线学习管理系统提供了指令包.
- 该包包括书面说明,一个模型电子邮件,一个测试和反.
- 电子邮件礼仪是用课程分配电子邮件的检查列表来衡量的.
主要成果:
- 该教学包显著提高了两个入门心理学部分的平均电子邮件检查清单分数.
- 即使参与者在新的背景下进行交流时,电子邮件礼仪得分仍然很高.
- 社会有效性评估表明,培训目标很重要,程序可以接受.
结论:
- 基于计算机的电子邮件教学是有效的提高本科生电子邮件礼仪.
- 在线学习方法为提高专业沟通技能的可扩展解决方案.
- 该研究强调了结构化,可访问的数字通信能力培训的重要性.
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