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相关概念视频

Patient-centered Care01:13

Patient-centered Care

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Patient-centered care involves delivering care beyond inpatient hospitalization. Reflective practice can enhance a patient-centered approach. Reflective practice is a process of reasoning that considers all aspects of the present situation, including practicalities, learning from personal practice, and consideration of patient needs. Patients appreciate care decisions made while considering their input. Involving the patient in their care provides the patient with a sense of contribution rather...
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Introduction To Health Care Delivery System01:18

Introduction To Health Care Delivery System

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The healthcare system is constantly changing and complex. Various services are available from different healthcare providers, but gaining access to these services has become challenging for people with limited healthcare insurance. Uninsured people present a challenge to healthcare because they frequently postpone or forego treatment.
The Institute of Medicine (IOM) advocates for a patient-centered, effective, safe, timely, equitable, and effective healthcare system. The National Priorities...
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Methods Of Healthcare Delivery System01:26

Methods Of Healthcare Delivery System

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At the different levels of the healthcare system, we see varying methods of healthcare used. These methods include managed care systems, case management, and primary healthcare.
Managed Care System:
The managed care system is designed to control the cost while maintaining the quality of care. The patient's care from admission to discharge is planned by the primary care provider or the case manager, also known as the gatekeeper. In a managed care system, the number of care providers is...
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Health Information Technology and Healthcare Information System01:30

Health Information Technology and Healthcare Information System

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Health Information Technology (HIT)
Health Information Technology, commonly called HIT, integrates advanced information systems and technology in healthcare settings. Its primary functions include:
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Guidelines for Writing Outcome01:11

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When developing expected outcomes for a patient care plan, the nurse should adhere to the following recommendations:
Patient outcomes reflect the patient's response to the goal rather than what the nurse aims to achieve. Terminology should be observable and measurable to avoid the reader's interpretation. The desired outcome should be realistic and achievable in the designated care timeframe. Expected outcomes should align with adjunctive therapies. The outcome should enhance care...
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Nursing Evaluation01:15

Nursing Evaluation

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The evaluation stage signals the end of the nursing process. The nurse gathers evaluative data to assess whether or not the patient has attained the expected results. Whereas the nurse collects data in the nursing assessment to identify the patient's health concerns, the evaluation stage data determines if the indicated health issues are resolved. Evaluative data collection includes two sections: the data acquired to evaluate patient outcomes and the time criteria for data collection.
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相关实验视频

Updated: Jan 12, 2026

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
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根据新的公共服务理论,门诊过程转型和患者满意度.

Zejun Cai1, Ali Wu1, Xiaofeng Wang1

  • 1Department of Gastroenterology Surgery, First Affiliated Hospital of Ningbo University, Ningbo, Zhejiang, 315010, People's Republic of China.

Patient preference and adherence
|November 4, 2025
PubMed
概括

新的公共服务 (NPS) 理论引导了门诊过程的转变,在所有测量领域显著提高了患者满意度. 这种以患者为中心的方法提高了医疗保健服务的质量.

关键词:
满意度的程度满足的程度.新的公共服务理论门诊服务门诊服务.过程的转化过程的转化.

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科学领域:

  • 医疗保健管理的管理
  • 公共管理理论.

背景情况:

  • 患者满意度是医疗保健质量的关键指标.
  • 门诊服务往往面临着影响患者体验的挑战.

研究的目的:

  • 以新公共服务 (NPS) 理论为指导,评估门诊过程转型对患者满意度的影响.
  • 确定门诊服务中需要改进的具体领域.

主要方法:

  • 一个准实验性设计,涉及600名门诊患者在过程转换前后进行调查.
  • 转型重点是基于NPS原则,患者满意度得分低于9分的领域.
  • 数据收集发生在两个不同的时期:2023年6月至8月 (前) 和2024年6月至8月 (后).

主要成果:

  • 在所有评估的变化后维度 (P <0.05) 中,观察到患者满意度的显著改善.
  • 改善的主要领域包括医疗环境,治疗程序,服务质量,患者尊重,隐私和投诉响应能力.
  • 总体患者评估得分也显示了统计学上显著的增加.

结论:

  • 在门诊过程管理中应用NPS理论有效地提高了患者的满意度和服务质量.
  • 这项研究提供了支持以患者为中心的医疗保健改革的经验证据.
  • 研究结果为旨在通过理论驱动的干预改善门诊服务的医疗机构提供实用见解.