服务机器人人形和员工自我效率如何塑造协作性表现
Yaqin Cao1, Xiangjun Hu1, Ming Li1
1School of Economics and Management, Anhui Polytechnic University, Wuhu, P. R. China.
Cyberpsychology, behavior and social networking
|March 5, 2026
概括
服务机器人的人形化和员工自我效能增强了人机协作. 诸如实用性和易用性之类的关键感知调解了这一点,促进了服务行业的协作意图和绩效.
科学领域:
- 人与机器人的交互
- 服务机器人 服务机器人
- 组织心理学 组织心理学
背景情况:
- 整合服务机器人需要了解人机协作动态.
- 员工的自我效能对于采用新技术至关重要.
- 服务机器人中的人类形态可能会影响用户接受和性能.
研究的目的:
- 调查服务机器人人形和员工自我效能如何影响人机器人协作性能.
- 检查感知有用性,易用性,能力和协作意图的调解作用.
- 阐明在服务环境中有效的人机协作背后的心理机制.
主要方法:
- 开发了人机协作表现的概念模型.
- 使用结构方程建模 (SEM) 来进行数据分析.
- 收集了来自酒店和餐饮行业418名员工的数据.
主要成果:
- 服务机器人的人形化和员工自我效能积极影响感知到的有用性,易用性和能力.
- 这些感知增强了协作意图,这反过来提高了协作表现.
- 感知到的有用性,易用性和能力共同调解了人形化/自我效能和协作性表现之间的关系.
结论:
- 存在一个连续的调解途径:人形主义和自我效能增强了感知,培养了意图和表现.
- 研究结果提供了对有效的人机协作的心理驱动因素的理论见解.
- 提供了关于将服务机器人集成到服务运营中的实用指南.
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