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Related Experiment Videos

Patient satisfaction: a key concept for evaluating and improving nursing services.

A Merkouris1, J Ifantopoulos, V Lanara

  • 1Evagelismos Hospital, Athens, Greece.

Journal of Nursing Management
|March 17, 1999
PubMed
Summary

Patient satisfaction is a key indicator of care quality, yet its meaning and measurement lack development. Nurses must create reliable tools to assess patient satisfaction and enhance care quality visibility.

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Area of Science:

  • Nursing Science
  • Healthcare Quality Research

Background:

  • Patient satisfaction is increasingly recognized as a crucial indicator of healthcare quality.
  • Growing interest in understanding patient perspectives on care delivery.

Purpose of the Study:

  • To explore the multifaceted meaning of patient satisfaction within the nursing context.
  • To present the theoretical underpinnings and evolving definitions of patient satisfaction in nursing.

Main Methods:

  • Conducted an extensive literature review utilizing the MEDLINE database.
  • Employed content analysis for data classification and analysis.

Main Results:

  • Identified a significant gap in the literature regarding the conceptualization of patient satisfaction.

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  • Highlighted a lack of development in theoretical frameworks and psychometric properties of patient satisfaction instruments.
  • Observed insufficient attention to the precise meaning and measurement of patient satisfaction.

    • Conclusions:

    • Nurses require the development of valid and reliable instruments for measuring patient satisfaction.
    • Improving measurement tools is essential for enhancing the quality of nursing care.
    • Developing robust instruments will increase the visibility and impact of nursing practice.