Agents for change: a resource for management

Area of Science:

• Healthcare Management
• Organizational Development
• Public Health Policy

Background:

• The Scottish National Health Service (NHS) faces a new agenda requiring significant organizational change.
• Senior managers are crucial for implementing these changes effectively.
• A need exists for specialized skills in internal change consulting within the NHS.

Purpose of the Study:

• To describe the Internal Change Consultant Development Programme.
• To assess the programme's success in equipping senior NHS managers.
• To evaluate the programme's contribution to supporting the new Scottish NHS agenda.

Main Methods:

• Programme description and evaluation.
• Assessment of skills, knowledge, and attitudes gained by participants.
• Analysis of the programme's impact on supporting organizational initiatives.

Main Results:

• The programme provides senior managers with essential change consulting skills.
• Participants demonstrate improved capacity to support organizational initiatives.
• Initial assessments indicate positive contributions to the Scottish NHS agenda.

Conclusions:

• The Internal Change Consultant Development Programme is effective in upskilling NHS managers.
• The programme supports the successful implementation of the new Scottish NHS agenda.
• Continued development and evaluation are recommended for sustained impact.