The policy practice interface in Wales

The National Health Service in Wales, through the work of the Welsh Health Planning Forum (WHPF), has developed a new and exciting way of planning and managing its services. This encourages consumers to exert influence from the individual right through to the national level. Furthermore, managers are required to seek out and involve people, and to take advice from consumer-led groups. In this paper, Jeremy Felvus and colleagues describe briefly this new way of working and give practical examples of its impact on strategy development at all levels.