Jove
Visualize
Contact Us
JoVE
x logofacebook logolinkedin logoyoutube logo
ABOUT JoVE
OverviewLeadershipBlogJoVE Help Center
AUTHORS
Publishing ProcessEditorial BoardScope & PoliciesPeer ReviewFAQSubmit
LIBRARIANS
TestimonialsSubscriptionsAccessResourcesLibrary Advisory BoardFAQ
RESEARCH
JoVE JournalMethods CollectionsJoVE Encyclopedia of ExperimentsArchive
EDUCATION
JoVE CoreJoVE BusinessJoVE Science EducationJoVE Lab ManualFaculty Resource CenterFaculty Site
Terms & Conditions of Use
Privacy Policy
Policies

Related Experiment Videos

What is quality and how much does it really matter?

A G Woodside1

  • 1Freeman School of Business, Tulane University.

Journal of Health Care Marketing
|November 5, 1991
PubMed
Summary

Defining healthcare quality is crucial for strategic improvement. This commentary explores a three-component definition for enhancing healthcare services and assessing their impact.

Related Concept Videos

You might also read

Related Articles

Articles linked to this work by shared authors, journal, and citation graph.

Sort by
Same author

Auditing the health care enterprise. Evaluation research can improve strategic planning and implementation in hospitals.

Journal of health care marketing·1994
Same author

Linking service quality, customer satisfaction, and behavioral intention.

Journal of health care marketing·1989
Same author

Preference segmentation of health care services: the old-fashioneds, value conscious, affluents and professional want-it-alls.

Journal of health care marketing·1988
Same author

Hospital choice: patient attribution of the decision and satisfaction with the services.

Journal of health care marketing·1987
Same author

Beliefs and anticipated situations influencing intentions to use drugs.

Perceptual and motor skills·1979
Same author

Situational and extended attitude models as predictors of marijuana intentions and reported behavior.

The Journal of social psychology·1978

Area of Science:

  • Healthcare Management
  • Service Marketing
  • Quality Improvement

Background:

  • The term "quality" has been highly prevalent in healthcare literature over the past year.
  • Designing and marketing high-quality healthcare services is identified as a key strategic challenge for the 1990s.

Purpose of the Study:

  • To advocate for a three-component definition of quality in healthcare.
  • To demonstrate the utility of this definition for developing strategies for continual quality improvement.
  • To propose methods for assessing healthcare quality.

Main Methods:

  • Conceptual analysis and strategic discussion.
  • Examination of the significance of quality in healthcare.
  • Based on a keynote address at the 1991 Health Care Consumer Buying Guides Conference.

Main Results:

  • A three-component definition of quality offers a framework for strategic planning.
  • Specific methods for assessing quality are suggested.
  • The importance of quality in healthcare is underscored.

Conclusions:

  • Adopting a structured definition of quality is essential for effective healthcare strategy.
  • Continuous quality improvement requires a clear assessment framework.
  • Understanding "how much quality matters" is vital for healthcare organizations.

Related Experiment Videos