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Integrating strategic planning and quality management in a multi-institutional system
Quality Management in Health Care
|February 2, 1994
Summary
Integrating total quality management (TQM) into strategic planning is crucial for healthcare systems. This approach enhances TQM visibility and implementation through formalized board direction, education, and outcome measures.
Area of Science:
- Healthcare Administration
- Quality Management
- Strategic Planning
Background:
- Integrating Total Quality Management (TQM) into strategic planning is a priority for multi-institutional health systems.
- Leadership must provide strategic direction for TQM implementation.
Purpose of the Study:
- To describe an approach for integrating TQM into the System Strategic Plan.
- To outline key implementation priorities for TQM within a health system.
Main Methods:
- Development of an integrated approach by the Sisters of Providence Health System.
- Focus on strategic plan as a vehicle for TQM integration.
Main Results:
- Formalized board direction for TQM.
- Intensive TQM educational programs.
- Consistent quality information and outcome measures.
- Increased focus on patient needs.
Conclusions:
- Strategic planning provides a framework for TQM integration in health systems.
- Key priorities facilitate successful TQM implementation and patient-centered care.