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Citizenship behavior and social exchange
1A.B. Freeman School of Business, Tulane University.
Academy of Management Journal. Academy of Management
|June 1, 1994
Summary
Organizational citizenship behavior is fostered when employees trust their supervisors. Procedural fairness in decision-making builds this trust, leading to positive employee actions beyond job roles.
Area of Science:
- Organizational Psychology
- Social Exchange Theory
Background:
- Organizational citizenship behavior (OCB) is crucial for workplace effectiveness.
- Understanding the drivers of OCB is essential for management.
- Social exchange theory provides a framework for interpersonal workplace dynamics.
Purpose of the Study:
- To develop and test a social exchange model of organizational citizenship behavior.
- To examine the mediating role of employee trust in supervisors.
- To investigate the link between procedural fairness and OCB.
Main Methods:
- Developed a social exchange model.
- Collected data from 475 hospital employees and their supervisors.
- Empirically examined the proposed relationships using statistical analysis.
Main Results:
- Employee trust in supervisors mediates the relationship between procedural fairness and OCB.
- The social exchange model was empirically supported by the data.
- Procedural fairness positively influences employee trust.
Conclusions:
- Procedural fairness is a key antecedent to employee trust in supervisors.
- Trust in supervisors is a critical mechanism driving organizational citizenship behavior.
- The findings support a social exchange perspective on OCB in healthcare settings.