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Process redesign: making your film library work for you.

J D Mace1

  • 1Riverside Methodist Hospital, Columbus, OH, USA.

Radiology Management
|March 3, 1996
PubMed
Summary

Riverside Methodist Hospitals improved radiology film library operations by implementing quality management techniques and an effective manual process before automation. This led to reduced delays and better efficiency, paving the way for future system enhancements.

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Area of Science:

  • Healthcare Administration
  • Quality Management
  • Radiology Operations

Background:

  • Riverside Methodist Hospitals faced significant challenges within its radiology film library operations.
  • Poor processes were identified as the primary cause of these operational issues.

Purpose of the Study:

  • To redesign the radiology film library system to improve efficiency and effectiveness.
  • To implement quality management techniques to address operational deficiencies.
  • To establish an effective manual process prior to the introduction of a radiology information system (RIS).

Main Methods:

  • Formation of an Operational Changes Planning Committee with diverse stakeholder representation.
  • Identification of key goals: reducing unmet requests, improving response time, benchmarking, and manual process implementation.
  • Application of quality management tools including flow charts, benchmarking, data collection, and focus groups.
  • Implementation of work simplification, elimination of non-value-added tasks, and delay reduction strategies.

Main Results:

  • Moderate gains in effectiveness were achieved through the redesign of the manual process.
  • Closing the library to physician access was a key change contributing to improved operations.
  • The redesign process fostered greater commitment and cooperation for subsequent improvements.

Conclusions:

  • Process redesign using quality management techniques can yield significant improvements in radiology library operations.
  • Implementing an effective manual process is a viable precursor to full automation with a radiology information system (RIS).
  • Stakeholder involvement is crucial for successful operational change and sustained improvement.

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