A case management system for infants with chronic illnesses and developmental disabilities

Continuity of care has been identified as a priority goal for infants with developmental disabilities or chronic illnesses who are faced with long-term or frequent hospitalizations. This goal was accomplished by Project Continuity, a family-centered intervention and care coordination system in which the family plays an integral role in the planning and implementation of the care plan. Procedures borrowed from diverse traditions including job analysis from industrial psychology and quality assurance from health care were used to describe, monitor, and assess the complex professional behaviors and outcomes of care coordination.