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Related Experiment Videos

Developing a 360-degree, value-based performance review model.

M L Allen1

  • 1University of Kansas Medical Center, Kansas City, MO, USA.

Radiology Management
|October 4, 1997
PubMed
Summary
This summary is machine-generated.

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Healthcare competency assessment is crucial. The University of Kansas Hospital developed a new performance review process, Leadership Enhancement And Development (LEAD), focusing on values and interpersonal skills for improved employee commitment and service quality.

Area of Science:

  • Healthcare Management
  • Organizational Psychology
  • Human Resources

Background:

  • Competency assessment and ongoing education are critical in healthcare, as emphasized by JCAHO.
  • Healthcare facilities require technical-competency standards to ensure service quality.
  • University of Kansas Hospital (UKMC) identified a need for a performance review process emphasizing values and interpersonal skills.

Purpose of the Study:

  • To develop a value-driven performance review process at UKMC.
  • To create a tool that assesses key leadership skills and values.
  • To enhance employee commitment to hospital values and improve service quality.

Main Methods:

  • A task force developed a new review process incorporating leadership expectations like visioning, empowering, and communication.

Related Experiment Videos

  • The Leadership Enhancement And Development (LEAD) tool was created, allowing for multi-source feedback (supervisor, peer, direct report, self-review).
  • Confidentiality was maintained using codes, with results adaptable for spreadsheet analysis.

    • Main Results:

    • The LEAD process was piloted with managers and supervisors in select UKMC departments.
    • The pilot program was well-received by participants.
    • The process is planned for expansion to all employees over time.

    Conclusions:

    • The LEAD tool effectively assesses key leadership skills and values.
    • The new process is expected to increase employee commitment to hospital values.
    • This initiative aims to improve overall patient and employee experience through enhanced performance management.