Buying a healthcare information system

Area of Science:

• Healthcare Management
• Information Systems
• Geriatric Care

Background:

• Wesley Woods Center on Aging, affiliated with Emory University, faced challenges with an outdated computer system.
• The need for updated technology in elder care facilities is critical for efficient operations.

Purpose of the Study:

• To detail the comprehensive process of replacing an antiquated computer system with state-of-the-art equipment and software.
• To candidly share the encountered problems and lessons learned during a major information system upgrade in a healthcare setting.

Main Methods:

• Documenting the entire system replacement journey, from initial decision-making to final installation.
• Analyzing challenges such as personnel turnover, user group involvement, technological shifts, and university coordination.

Main Results:

• The system replacement project at Wesley Woods Center on Aging spanned over two and a half years.
• Key challenges included staff turnover, integrating diverse user groups, adapting to technological changes, and coordinating with Emory University.

Conclusions:

• Information system changes in healthcare facilities are lengthy and complex, requiring careful planning and execution.
• The experiences and lessons learned by Wesley Woods can provide valuable insights for other healthcare organizations undergoing similar transitions.