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Buying a healthcare information system.

¹Wesley Woods Inc., Atlanta, GA, USA.

Journal of Healthcare Resource Management

|December 8, 1997

Summary

Implementing a new healthcare information system is complex and time-consuming. Wesley Woods Center on Aging shares lessons learned from their challenging two-and-a-half-year replacement process to aid other facilities.

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Area of Science:

Healthcare Management
Information Systems
Geriatric Care

Background:

Wesley Woods Center on Aging, affiliated with Emory University, faced challenges with an outdated computer system.
The need for updated technology in elder care facilities is critical for efficient operations.

Purpose of the Study:

To detail the comprehensive process of replacing an antiquated computer system with state-of-the-art equipment and software.
To candidly share the encountered problems and lessons learned during a major information system upgrade in a healthcare setting.

Main Methods:

Documenting the entire system replacement journey, from initial decision-making to final installation.
Analyzing challenges such as personnel turnover, user group involvement, technological shifts, and university coordination.

Main Results:

The system replacement project at Wesley Woods Center on Aging spanned over two and a half years.
Key challenges included staff turnover, integrating diverse user groups, adapting to technological changes, and coordinating with Emory University.

Conclusions:

Information system changes in healthcare facilities are lengthy and complex, requiring careful planning and execution.
The experiences and lessons learned by Wesley Woods can provide valuable insights for other healthcare organizations undergoing similar transitions.

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