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Related Experiment Videos

Changing employee values: deepening discontent?

M R Cooper

    Harvard Business Review
    |December 13, 1978
    PubMed
    Summary
    This summary is machine-generated.

    Employee job satisfaction has declined significantly over 25 years, particularly for hourly and clerical workers, leading to potential cost increases. Addressing employee expectations is crucial for improving workplace attitudes and productivity.

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    Area of Science:

    • Organizational Psychology
    • Human Resources Management
    • Sociology of Work

    Background:

    • Employee attitudes and job satisfaction are critical factors influencing organizational performance.
    • Over the past 25 years, there have been observable shifts in workforce demographics, values, and expectations.
    • Understanding long-term trends in employee sentiment is essential for effective management strategies.

    Purpose of the Study:

    • To synthesize and analyze employee attitude data collected over a 25-year period.
    • To identify trends in job satisfaction across different employee groups (managerial, hourly, clerical).
    • To explore the relationship between changing employee expectations and job dissatisfaction.

    Main Methods:

    • A comprehensive synthesis of existing data on employee attitudes spanning 25 years.

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  • Comparative analysis of job satisfaction levels between managerial and non-managerial (hourly, clerical) employees.
  • Qualitative assessment of factors contributing to employee dissatisfaction.

    • Main Results:

    • Employee discontent has risen, with a notable increase in expectations from jobs compared to the past.
    • Job satisfaction among hourly and clerical employees has sharply declined, while managerial satisfaction remained stable.
    • Deterioration in work attitudes is linked to evolving employee values and expectations.

    Conclusions:

    • Declining employee job satisfaction poses risks of increased operational costs due to reduced quality, output, and absenteeism.
    • Implementing employer attitude surveys can enhance management-employee communication and boost job satisfaction.
    • Proactive management of employee expectations and attitudes is vital for organizational success and cost control.