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Summary
Employers can empower employees to navigate healthcare effectively. The Options Program educates individuals, transforming them into informed healthcare consumers and improving their system engagement.
Area of Science:
- Healthcare Management
- Consumer Health Education
Background:
- Traditional patient roles hinder effective healthcare navigation.
- The healthcare system often overwhelms individuals, leading to suboptimal outcomes.
- Employers have a unique opportunity to bridge this gap.
Purpose of the Study:
- To introduce a novel program designed to empower healthcare consumers.
- To detail the structure and function of the Options Program.
- To present evidence of the program's effectiveness.
Main Methods:
- Development of the Options Program by a New York firm president.
- Implementation of pilot tests to evaluate program efficacy.
- Case study analysis at Burlington Industries.
Main Results:
- Pilot tests demonstrated the program's feasibility and positive impact.
- Burlington Industries' experience highlighted successful employee engagement.
- The program effectively equipped participants to negotiate the healthcare system.
Conclusions:
- Employers are pivotal in fostering healthcare consumerism.
- The Options Program offers a scalable model for employee education.
- Shifting from a patient to a consumer mindset improves healthcare system interaction.