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Evaluating health care facilities.

P A Kennon, J S Bauer, S A Parshall

    The Journal of Health Administration Education
    |March 5, 1989
    PubMed
    Summary
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    This study presents a practical post-occupancy evaluation (POE) model, integrating user feedback and objective data for institutional and design improvements. It emphasizes collaboration between project teams and users for enhanced building performance.

    Area of Science:

    • Architecture
    • Building Performance
    • Facility Management

    Background:

    • Post-occupancy evaluation (POE) is often discussed but rarely implemented by planners and architects.
    • A formal, documented POE program has been operational since the mid-1960s.
    • Lack of practical, replicable POE models hinders widespread adoption.

    Purpose of the Study:

    • To present a model for conducting post-occupancy evaluations.
    • To demonstrate a collaborative POE process involving project teams and end-users.
    • To establish a system for documenting lessons learned for future projects and institutional operations.

    Main Methods:

    • A site-based POE process involving project teams and users.
    • Integration of subjective user feedback and objective performance data.

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  • Quantitative scoring format for data analysis.
  • Documentation of lessons learned for operational and design teams.

    • Main Results:

    • The POE model was successfully applied to a project at the University of Washington Hospitals and Clinics.
    • The process facilitated combined subjective and objective data collection.
    • Lessons learned were documented for institutional and design team utilization.

    Conclusions:

    • The proposed POE model offers a practical framework for evaluating building performance.
    • Collaborative POE enhances the value of evaluations for both operational and design improvements.
    • Documented lessons learned contribute to continuous improvement in institutional facilities and future design projects.