Manpower shortage: multiple competency and cross-training

The terms "cross training" and "multi-competency" have been much confused--Ms. Wright clearly defines the terms and gives some observations on the manpower shortage. Since cost containment will be a fact of life for the '90s, she presents thoughtful strategies to increase productivity and to combat the shortage. Her perspective on changes occurring in our profession over the past two decades provides readers with a thoughtful article.