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Integrating the patient's perspective: patient pathway development across the enterprise
L Nemeth1, H Hendricks, T Salaway
1Department of Clinical Pathways and Coordinated Care, Harborview Medical Center, WA, USA.
Topics in Health Information Management
|May 29, 1999
Summary
Two medical centers enhanced patient care by developing patient pathways and incorporating patient feedback. This patient-centered approach identifies key areas for improving care processes and coordination.
Area of Science:
- Healthcare Management
- Patient Experience Research
- Clinical Process Improvement
Background:
- Academic medical centers integrated to improve patient care.
- Understanding patient experience is crucial for quality improvement.
Purpose of the Study:
- To enhance patient involvement in care planning.
- To identify patient-centered priorities for care process improvement.
Main Methods:
- Developed a patient pathway using graphic and text elements.
- Conducted a focus group for patient input on care coordination.
Main Results:
- A patient pathway was created to visualize care processes.
- Patient feedback was integrated into care planning.
Conclusions:
- Incorporating patient voice identifies improvement priorities.
- A team approach and patient input enhance care coordination.