Fire that elusive "somebody" in HR by redefining ESS (employee self-service)

The recent trend to corporate downsizing has affected many human resources departments, frequently making it difficult for employees to get correct benefits information. Employers may turn to Web-based technology and utilize an employee self-service (ESS) system as a way to make accurate and timely benefits information accessible to employees when they need it. To be most effective, an ESS system should be redefined to promote employee self-sufficiency.