Using benchmarking to improve organizational communication

Best practice refers to those practices that lead to superior performance in a company or enterprise relative to industry or international leaders. Benchmarking of those activities that are critical to organizational performance is an important part of the identification and implementation of best-practice approaches. This article looks at communication as one aspect in the development of best practice in the management of safety, environment, and quality. A number of barriers to effective communication are identified, and benchmarks for the evaluation of organizational communication are suggested.