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Using benchmarking to improve organizational communication.

D Gardner1, C Winder

  • 1School of Safety Science, University of New South Wales, Sydney, Australia. d.gardner@unsw.edu.au

Quality Assurance (San Diego, Calif.)
|January 27, 2000
PubMed
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Effective communication is key to achieving best practices in safety, environment, and quality management. This study identifies communication barriers and suggests benchmarks for organizational communication evaluation.

Area of Science:

  • Management Science
  • Organizational Behavior
  • Communication Studies

Background:

  • Best practices drive superior organizational performance compared to industry leaders.
  • Benchmarking critical activities is essential for identifying and implementing best practices.
  • Effective communication is a crucial element in achieving best-practice management in safety, environment, and quality.

Purpose of the Study:

  • To explore the role of communication in developing best practices for safety, environment, and quality management.
  • To identify barriers hindering effective organizational communication.
  • To propose benchmarks for evaluating organizational communication.

Main Methods:

  • Literature review on best practices and organizational communication.

Related Experiment Videos

  • Analysis of communication barriers in management contexts.
  • Development of suggested benchmarks for communication assessment.

    • Main Results:

    • Several barriers to effective communication in management were identified.
    • Specific benchmarks for evaluating organizational communication were proposed.
    • The importance of communication in achieving best practices was highlighted.

    Conclusions:

    • Improving communication is vital for implementing best practices in safety, environment, and quality.
    • Addressing identified barriers and utilizing suggested benchmarks can enhance organizational communication.
    • Strategic communication is fundamental to superior organizational performance.