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Patient satisfaction with emergency nurse practitioners in A & E
G Byrne1, M Richardson, J Brunsdon
1Department of Nursing and Adult Health, University of Hertfordshire, Hatfield, Herts, UK. G.1.Byrne@herts.ac.uk
Journal of Clinical Nursing
|October 7, 2000
Summary
Emergency Nurse Practitioners (ENPs) provide emergency care with higher patient satisfaction. Patients seen by ENPs received more health education and felt less worried post-discharge compared to traditional care.
Area of Science:
- Emergency Medicine
- Nursing Practice
Background:
- Increasing scrutiny of emergency care services.
- Diversity in emergency care organization.
- Emergence of Emergency Nurse Practitioners (ENPs) for minor injuries.
Purpose of the Study:
- Compare patient satisfaction with ENP care versus traditional Accident and Emergency (A&E) care.
- Evaluate health education and post-discharge support provided by ENPs.
- Assess patient anxiety levels after care from ENPs compared to traditional A&E.
Main Methods:
- Comparative study design.
- Patient satisfaction surveys.
- Assessment of health education and discharge advice.
Main Results:
- Patients reported higher satisfaction with ENP care.
- ENP patients received more health education and first aid advice.
- ENP patients were more likely to receive written discharge instructions and follow-up contact information.
- Patients seen by ENPs experienced significantly less post-discharge health worry.
Conclusions:
- ENPs enhance patient satisfaction in emergency settings.
- ENP model improves patient education and post-discharge support.
- ENP care may reduce patient anxiety following emergency treatment.