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The NHS manager. A view from the bridge.

D Preston1, J Loan-Clarke

  • 1Open University Business School, Walton Hall, Milton Keynes, UK.

Journal of Management in Medicine
|February 24, 2001
PubMed
Summary

NHS managers are aware of negative public perceptions but accept them as part of their evolving role. This study explores their views on how their managerial positions are perceived by others.

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Area of Science:

  • Organizational Behavior
  • Healthcare Management

Background:

  • Managerial roles are evolving, leading to anxiety and insecurity.
  • The National Health Service (NHS) has seen managers targeted by redundancies, increased responsibilities, and performance monitoring.
  • Popular media often portrays managers negatively.

Purpose of the Study:

  • To investigate NHS managers' perceptions of how their roles are viewed by others.
  • To contribute empirical data on the experiences of NHS managers.

Main Methods:

  • Qualitative study exploring perceptions of a specific group of NHS managers.
  • Analysis of managers' own views on external perceptions of their roles.

Main Results:

  • NHS managers are highly aware of the predominantly negative perceptions surrounding their roles.
  • Despite awareness of negative views, managers accept these perceptions as inherent to their position.

Conclusions:

  • NHS managers possess a keen understanding of societal and organizational views on their profession.
  • The findings highlight the resilience and adaptive nature of NHS managers facing role changes and public scrutiny.

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