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Introducing T-shaped managers. Knowledge management's next generation.

M T Hansen1, B von Oetinger

  • 1Harvard Business School, USA.

Harvard Business Review
|March 15, 2001
PubMed
Summary
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Companies can better leverage internal expertise by adopting T-shaped management. This approach encourages knowledge sharing across departments while maintaining focus on individual unit performance, unlocking hidden organizational knowledge.

Area of Science:

  • Business Management
  • Organizational Behavior
  • Knowledge Management

Background:

  • Centralized knowledge management systems often fail to transfer implicit knowledge, hindering innovation.
  • Explicit knowledge (codified) is effectively distributed, but implicit knowledge (experiential) remains underutilized.
  • Companies struggle to capitalize on the dispersed expertise within their organizations.

Purpose of the Study:

  • To introduce and advocate for T-shaped management as a superior model for knowledge transfer.
  • To explore how T-shaped management enables companies to harness their inherent expertise.
  • To identify the benefits and challenges of implementing T-shaped management.

Main Methods:

  • Conceptual framework development based on existing knowledge management theories.

Related Experiment Videos

  • Case study analysis, focusing on BP Amoco's implementation of T-shaped management.
  • Qualitative assessment of T-shaped managers' contributions to organizational success.

    • Main Results:

    • T-shaped managers enhance efficiency by disseminating best practices.
    • Implementation leads to improved company-wide decision-making quality.
    • Revenue growth is stimulated through the sharing of expertise.
    • Cross-pollination of ideas fosters new business opportunities.
    • Coordinated implementation enables bold strategic initiatives.

    Conclusions:

    • T-shaped management effectively unlocks and utilizes tacit organizational knowledge.
    • Balancing cross-unit knowledge sharing with unit-specific performance is crucial.
    • The benefits of T-shaped management, including innovation and efficiency, outweigh the implementation challenges.