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Hiring consumer-providers: barriers and alternative solutions.

L S Carlson1, C A Rapp, D McDiarmid

  • 1University of Kansas School of Social Welfare, Office of Mental Health, Research and Training, Lawrence, 66045, USA.

Community Mental Health Journal
|July 7, 2001
PubMed
Summary

Consumers are increasingly providing mental health services, facing challenges like dual relationships and confidentiality. This article explores these barriers and offers solutions for ethical practice in peer support.

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Area of Science:

  • Mental Health Services
  • Consumer-Provider Relationships
  • Ethical Practice

Background:

  • Growing trend of employing individuals with lived experience as mental health providers.
  • Need to address unique challenges within consumer-provider roles.
  • Importance of ethical considerations in peer support services.

Purpose of the Study:

  • To explore prevalent barriers faced by consumers acting as mental health providers.
  • To examine issues of dual relationships, role conflict, and confidentiality.
  • To propose practical solutions for navigating these ethical challenges.

Main Methods:

  • Literature review on consumer-provided mental health services.
  • Analysis of insights from two round table discussions with stakeholders.

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  • Qualitative exploration of identified barriers and potential resolutions.

    • Main Results:

    • Identification of dual relationships, role conflict, and confidentiality as key barriers.
    • Understanding the complexities and nuances of these challenges in practice.
    • Development of actionable strategies to mitigate identified risks.

    Conclusions:

    • Ethical guidelines and training are crucial for consumer-provider roles.
    • Proactive strategies can effectively manage dual relationships and role conflicts.
    • Maintaining confidentiality is paramount for trust and effective peer support.