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Outcomes of crew resource management training
1NASA/University of Texas Crew Performance Project, Department of Psychology, Austin, USA.
The International Journal of Aviation Psychology
|January 1, 1991
Summary
Crew resource management training improves flightcrew attitudes toward coordination and capabilities. However, personality and group dynamics can negatively impact training reception and attitude changes, necessitating further research for effective crew enhancement.
Area of Science:
- Aviation Psychology
- Organizational Behavior
Background:
- Crew resource management (CRM) training is crucial for aviation safety.
- Understanding factors influencing CRM training effectiveness is vital for optimizing crew performance.
Purpose of the Study:
- To evaluate the impact of CRM training on flightcrew attitudes.
- To identify factors influencing differential reactions to CRM training.
Main Methods:
- Utilized participant self-reports and attitude measures.
- Analyzed personality factors and group dynamics to explain training outcomes.
Main Results:
- CRM training generally led to positive attitude changes in crew coordination and capabilities.
- A subset of participants exhibited negative attitude shifts ('boomerangs').
- Personality and group dynamics were key determinants of training reactions and attitude change.
Conclusions:
- CRM training is largely effective but individual differences matter.
- Organizations must consider psychological factors for successful CRM implementation.
- Further research is needed to address negative training reactions and optimize crew effectiveness.