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Related Experiment Videos

Computer-using patients want Internet services from family physicians.

Fred Grover1, H David Wu, Christal Blanford

  • 1Department of Family Medicine, University of Colorado, Denver, USA. fred.groverjr@uchsc.edu

The Journal of Family Practice
|July 9, 2002
PubMed
Summary

Computer-using patients want more online services from healthcare providers, including appointment booking and virtual visits. Primary care physicians should expand their websites to meet these growing patient demands for digital health engagement.

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Area of Science:

  • Digital Health
  • Primary Care Medicine
  • Health Informatics

Background:

  • Patients increasingly seek health information online.
  • Current medical practice websites offer limited patient services beyond basic information.
  • There's a gap in understanding patient demand for advanced online healthcare functionalities.

Purpose of the Study:

  • To assess the desire for Internet-based services among computer-using patients in family medicine clinics.
  • To identify specific online functionalities patients are interested in receiving from their healthcare providers.
  • To inform primary care physicians about patient expectations for digital health integration.

Main Methods:

  • A survey was conducted among computer-using patients at four family medicine clinics in Denver, Colorado.

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  • The survey assessed patient interest in various Internet services offered by healthcare providers.
  • Data collection focused on preferences for appointment management, virtual consultations, and health updates.

    • Main Results:

    • Patients expressed strong interest in e-mail appointment reminders and real-time online booking.
    • Desire for virtual visits for managing simple, chronic, and follow-up medical issues was significant.
    • Patients sought online updates regarding new treatment advancements.

    Conclusions:

    • Computer-using patients actively desire expanded Internet services to enhance their healthcare experience.
    • Primary care practices need to proactively integrate advanced digital services into their websites.
    • Embracing online functionalities is crucial for primary care physicians to meet evolving patient needs in the digital age.