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Tipping point leadership.

W Chan Kim1, Renée Mauborgne

  • 1chan.kim@insead.edu

Harvard Business Review
|April 12, 2003
PubMed
Summary
This summary is machine-generated.

William Bratton

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Area of Science:

  • Organizational Psychology
  • Leadership Studies
  • Criminology

Background:

  • New York City faced high crime rates and internal conflicts within the police department in 1994.
  • William Bratton, appointed police commissioner, had a history of successfully transforming law enforcement agencies.

Purpose of the Study:

  • To analyze the leadership strategies employed by William Bratton in transforming law enforcement agencies.
  • To introduce and explain the concept of 'tipping point leadership' as a model for organizational change.

Main Methods:

  • Case study analysis of William Bratton's leadership at the New York Police Department and other agencies.
  • Examination of Bratton's approach to overcoming cognitive hurdles, resource limitations, motivation issues, and resistance to change.

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Main Results:

  • Bratton transformed the NYPD into the nation's safest large city within two years, without budget increases.
  • His success was attributed to a consistent method of 'tipping point leadership', not just personality.
  • Key strategies included confronting operational problems, resource concentration, influencer engagement, and managing opposition.

Conclusions:

  • Fundamental organizational change can be rapidly achieved through 'tipping point leadership'.
  • This leadership model involves mobilizing a critical mass of people to drive change.
  • Bratton's methods offer a replicable framework for managers seeking to overcome inertia and achieve significant organizational turnarounds.