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Development of a case management quality questionnaire
Heather D Hadjistavropoulos1, Mark Sagan, Cecily Bierlein
1Department of Psychology, University of Regina, Regina, SK S4S 0A2, Canada. hadjista@uregina.ca
Summary
A new Case Management Quality Questionnaire (CMQQ) effectively measures community case management quality for elderly clients. This reliable and valid tool aids in understanding client satisfaction with case coordination services.
Area of Science:
- Gerontology
- Health Services Research
- Social Work
Background:
- Effective community case management is crucial for elderly clients.
- Existing tools may not adequately capture the nuances of case management quality.
- Understanding client perspectives is vital for service improvement.
Purpose of the Study:
- To develop and validate a new tool, the Case Management Quality Questionnaire (CMQQ), for assessing community case management quality.
- To evaluate the reliability and validity of the CMQQ in a diverse client population.
- To identify key components of high-quality case management from the client's perspective.
Main Methods:
- Literature review, client focus groups, and pilot surveys informed the CMQQ's development.
- The CMQQ was administered to 174 home care clients and 78 family members.
- Principal components analysis with oblique rotation was used to identify subscales.
Main Results:
- The CMQQ demonstrated reliability and validity in measuring case management quality.
- Three subscales emerged: accessibility, efficiency, and assessment/coordination skill.
- The tool proved valuable in understanding satisfaction with case coordination.
Conclusions:
- The Case Management Quality Questionnaire (CMQQ) is a valuable instrument for assessing elderly community case management.
- Findings support the CMQQ's utility for researchers and practitioners aiming to improve case management services.
- Future modifications to the CMQQ warrant further investigation based on client feedback.