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A model for interpreting work and information management in process-oriented healthcare organisations
Anna Andersson1, Niklas Hallberg, Toomas Timpka
1Department of Computer and Information Science, Linköping University, SE-581 83, Linköping, Sweden. anna.andersson@ida.liu.se
Background:
To increase productivity, management in healthcare organisations have introduced different types of process-oriented organisational configurations. Few studies have addressed clinical practice and information management in these settings.
Methods:
A case study was performed at a paediatric clinic. Data was collected from archives, through interviews, by participatory observation, and by performing a focus group session. The collected data was analysed using a qualitative and interpretative research strategy.
Results:
A model was developed of care practitioners' daily work in process-oriented organisations. The model shows that clinical work was deeply integrated; the care activities were dependent on supply activities and tightly connected to management routines.
Conclusion:
The resulting model can be used to support development of health information system (HIS) embedded in process-oriented healthcare work.