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Client-controlled case information: a general system theory perspective.

Dale Fitch1

  • 1School of Social Work, University of Michigan, Ann Arbor 48109-1106, USA. dale@umich.edu

Social Work
|July 30, 2004
PubMed
Summary
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This study introduces a client-controlled case information model using general system theory for human services. It enhances information sharing by integrating clients into the design, improving organizational functions.

Area of Science:

  • Information Science
  • Systems Theory
  • Human Services Management

Background:

  • Traditional human services information sharing often lacks client involvement.
  • Existing models may not fully leverage systems theory principles for organizational efficiency.
  • The need for adaptable and client-centered information frameworks is growing.

Purpose of the Study:

  • To propose a novel model for client control of case information using the World Wide Web.
  • To apply general system theory concepts to human services information flow and organizational dynamics.
  • To establish a foundation for 21st-century human services information-sharing practices.

Main Methods:

  • Development of a client-controlled information model based on general system theory.

Related Experiment Videos

  • Application of concepts such as controller/controlled system, entropy, and negentropy.
  • Analysis of information flow and autopoietic behavior within organizational boundaries.

    • Main Results:

    • A distinct information structure empowering clients in case management.
    • Integration of general system theory to explain organizational information dynamics.
    • Demonstration of how client involvement impacts boundary-maintaining functions.

    Conclusions:

    • General system theory provides a robust framework for human services information sharing.
    • Client-centered design is crucial for effective and modern information systems.
    • The proposed model offers a foundation for future human services information frameworks.