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Invite, listen, and summarize: a patient-centered communication technique.
Dennis Boyle1, Brian Dwinnell, Frederic Platt
1Denver Health Medical Center, University of Colorado Health Sciences Center, 4200 E. 9th Avenue, Box C-290, Denver, CO 80262, USA.
Summary
Physicians can improve patient communication using the Invite, Listen, and Summarize (ILS) method. This patient-centered approach enhances rapport, data collection, and compliance, showing positive results in medical training.
Area of Science:
- Medical Education
- Communication Skills Training
- Patient-Centered Care
Background:
- Physician communication skills are crucial and mandated by medical education standards.
- Traditional interview techniques often involve high physician control.
- There is a need for effective, patient-centered communication training methods.
Purpose of the Study:
- To introduce and evaluate an innovative communication skills training method called Invite, Listen, and Summarize (ILS).
- To improve physician-patient communication by emphasizing open-ended inquiry, empathy, and engagement.
- To develop a longitudinal communication curriculum for medical students.
Main Methods:
- The Invite, Listen, and Summarize (ILS) method was developed and implemented.
- Training involved standardized patients in small-group exercises.
- Videotaped standardized patient encounters were used for student evaluation.
Main Results:
- The ILS method is easy to use and remember.
- It effectively promotes rapport, data collection, and patient compliance.
- Evidence suggests improved interviewing skills in third-year medical students.
Conclusions:
- The ILS communication method is a well-received and effective training tool.
- Longitudinal communication curricula can positively impact physician interviewing skills.
- Patient-centered communication training is vital for medical education.