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Resilient organizations: matrix model and service line management
1School of Nursing, University of Wisconsin-Madison, 600 Highland Avenue, Madison, WI 53792, USA.
The Journal of Nursing Administration
|October 4, 2005
Summary
Resilient healthcare organizations adapt by restructuring. This study presents a service line management model within a matrix structure, enabling multihospital systems to innovate and respond effectively to market demands, with nurses in key roles.
Area of Science:
- Healthcare Management
- Organizational Theory
- Nursing Leadership
Background:
- Organizations must adapt to marketplace demands for resilience.
- Complex healthcare systems require innovative organizational structures.
- Nurses play a crucial role in healthcare delivery and adaptation.
Purpose of the Study:
- To describe an organizational structure for multihospital systems.
- To enable innovation and rapid adaptation to market changes.
- To highlight the pivotal role of nurses in this evolving structure.
Main Methods:
- Describing a service line management approach.
- Implementing a matrix organizational model.
- Focusing on complex multihospital systems.
Main Results:
- The proposed structure facilitates innovation.
- The model supports rapid adaptation to market shifts.
- Nurses are integral to the success of this structure.
Conclusions:
- Service line management within a matrix model is an effective structure for complex healthcare systems.
- This organizational design enhances resilience and adaptability.
- Empowering nurses is key to successful implementation and adaptation.