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Errors in dentistry: a call for apology.

Barry Schwartz1

  • 1Schulich School of Dentistry, University of Western Ontario. bschwar@uwo.ca

The Journal of the American College of Dentists
|December 15, 2005
PubMed
Summary
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In dentistry, patient apologies are crucial for trust, even after errors. This essay explores why dentists hesitate to apologize and offers strategies to overcome these barriers.

Area of Science:

  • Dental Ethics
  • Patient Communication
  • Medical Law

Background:

  • Adverse outcomes in dentistry can arise from errors or other causes.
  • Maintaining patient trust and respect is paramount in the dental relationship.
  • Apologies are often underutilized in dental practice despite their importance.

Purpose of the Study:

  • To emphasize the significance of apologies in dentistry for preserving patient relationships.
  • To examine the barriers preventing dentists from offering apologies.
  • To critique the fear of increased legal risk associated with apologies.

Main Methods:

  • This essay presents a critical review and ethical discussion.
  • It analyzes the ethical and psychological underpinnings of apologies.

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  • Strategies for clinicians to facilitate apologies are proposed.

    • Main Results:

    • Apologies are vital for trust and respect in patient-dentist relationships.
    • Fear of legal repercussions is a significant barrier to apologies.
    • Ethical and psychological factors support the practice of apologizing.

    Conclusions:

    • Dentists should be encouraged to apologize to patients following adverse outcomes.
    • Addressing fears of legal liability is necessary to promote apologies.
    • Implementing strategies can help clinicians effectively apologize, strengthening the patient relationship.