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Updated: Aug 10, 2026
04:13
Using a Real-Time Locating System to Measure Walking Activity Associated with Wandering Behaviors Among Institutionalized Older Adults
Published on: February 8, 2019
Customer service for security staff the "CARES" way
1Protective Services, Children's Hospital Medical Center, Cincinnati, OH, USA.
Summary
This study outlines how a hospital
Area of Science:
- Healthcare Administration
- Organizational Behavior
- Service Management
Background:
- Medical centers increasingly adopt institution-wide customer service strategies.
- Aligning departmental programs with overarching institutional goals is crucial for success.
Purpose of the Study:
- To describe the development of a Protective Services Department's customer service program.
- To demonstrate how a departmental program can integrate with an institution-wide strategy.
Main Methods:
- The authors detail the philosophy and core elements of their customer service training.
- The study outlines specific employee interactions and training components.
Main Results:
- A structured approach was developed to link departmental customer service initiatives to the broader institutional strategy.
- The program emphasizes practical application through defined employee interactions.
Conclusions:
- Department-specific customer service programs can effectively support and enhance institutional strategies.
- Clear articulation of philosophy, elements, and interactions is key to successful program implementation.
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