Child welfare workers: who they are and how they view the child welfare system

This article examines the characteristics of child welfare caseworkers, their views of the child welfare system, their clients, their agency of employment, and child welfare policies, and whether these views vary according to caseworkers' characteristics. Quantitative and qualitative methods were used to analyze in-depth interviews conducted with caseworkers in New York and Chicago. The major themes that emerged from the analysis indicate caseworkers believed that the child welfare system does not meet the needs of the children in care, lacks the resources to appropriately serve clients, and often establishes goals that cannot be attained by the biological parents. Caseworkers held negative views of the biological parents and, although most described their organization as well equipped, almost as many reported that their organization lacked technical, administrative, and personnel resources. Caseworkers' views of child welfare policies emphasized the need for reforming the system and reevaluating funding priorities.