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Quality assurance.

A E Shamoo1

  • 1Department of Biological Chemistry, School of Medicine, University of Maryland, Baltimore 21201.

Quality Assurance (San Diego, Calif.)
|October 1, 1991
PubMed
Summary
This summary is machine-generated.

Quality is subjective excellence, quality control ensures specifications are met, and quality assurance reviews performance post-use. This paper clarifies these terms and proposes a quality assurance process.

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Area of Science:

  • Business Management
  • Quality Management Systems
  • Service Operations

Background:

  • The terms "quality," "quality control," and "quality assurance" are frequently used but often confused.
  • Historical analysis reveals distinct meanings and applications of these quality-related terms over the past fifty years.

Observation:

  • Quality is a subjective concept, often associated with excellence and performance reliability.
  • Quality control focuses on adherence to predefined specifications.
  • Quality assurance involves evaluating product or service performance after its use.

Findings:

  • The paper distinguishes between the subjective nature of quality, the procedural focus of quality control, and the post-use evaluative nature of quality assurance.
  • A novel process for achieving effective quality assurance is proposed.

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  • Key values for successful quality assurance program compliance are identified.

    • Implications:

    • Clearer understanding and appropriate application of quality, quality control, and quality assurance terminology in business and service contexts.
    • Implementation of the proposed quality assurance process can enhance overall product and service reliability.
    • Adherence to identified compliance values can strengthen organizational quality management systems.