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Published on: February 16, 2011
Patient care transformation: the plan and the reality
1Banner Estrella Medical Center, Phoenix, AZ 85037, USA. Diane.drexler@bannerhealth.com
Abstract:
An explosion of new hospital building has created the opportunity for nurse leaders to transform the patient care experience with evidence-based architecture, technology innovations, and new patient care delivery models. The authors share the first-year results of the creation of a hospital of the future in which staff actively participated and addressed the challenges of transforming the patient care experience. Positive results include patient satisfaction at the 99th percentile, successful integration of 63 software applications, and energized nursing staff.
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