The duality in using information and communication technology in elder care

Area of Science:

• Gerontology
• Health Informatics
• Sociology of Health

Background:

• Information and communication technology (ICT) applications offer solutions for elder care challenges.
• Staff attitudes and values significantly influence ICT adoption in healthcare, often causing resistance.
• Understanding carer perceptions is crucial for successful ICT implementation in aged care settings.

Purpose of the Study:

• To explore the values and perceptions of professional carers regarding the use of ICT in elder care.
• To identify factors contributing to resistance or acceptance of ICT among aged care staff.

Main Methods:

• Qualitative interview study conducted in 2004 with 10 healthcare personnel in Northern Sweden.
• Participants had 3-26 years of experience in home care and nursing homes.
• Qualitative content analysis was employed to identify recurring themes in carer perceptions.

Main Results:

• Carers perceived ICT as a dual-edged sword, capable of promoting both humane and dehumanized care.
• This inherent duality led to defensiveness and resistance towards ICT adoption.
• Concerns about dehumanized care were linked to the same ICT attributes that could enhance care, highlighting a complex relationship.

Conclusions:

• Ethical discussions are essential before introducing ICT in elder care.
• Prioritizing the wellbeing and dignity of older adults is paramount.
• Acknowledging and addressing carer fears regarding dehumanized care is critical for successful ICT integration.