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Related Experiment Videos

Patient (customer) expectations in hospitals.

Sedat Bostan1, Taner Acuner, Gökhan Yilmaz

  • 1Karadeniz Technical University, School of Health Service Occupation, Trabzon, Turkey. sedatbostan29@hotmail.com

Health Policy (Amsterdam, Netherlands)
|October 10, 2006
PubMed
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Patient expectations significantly influence healthcare services. This study found high expectations for receiving information, with other factors acceptable, suggesting a need for increased patient rights awareness.

Area of Science:

  • Healthcare Management
  • Patient Rights
  • Health Services Research

Background:

  • Patient expectations are crucial determinants of healthcare service quality.
  • Understanding these expectations, particularly concerning Patient's Rights, is essential for service improvement.

Purpose of the Study:

  • To measure patient expectations in the Trabzon population, using Patient's Rights as a framework.
  • To identify demographic and socioeconomic factors influencing patient expectations.

Main Methods:

  • A Likert-scale survey was administered to assess patient expectations.
  • Statistical analyses were performed to determine correlations between demographics and expectations.

Main Results:

  • Patients reported high expectations regarding the "receiving information" factor.

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  • Expectations for other factors were at an acceptable level.
  • Significant statistical relationships were found between patient expectations and age, sex, education, health insurance, and family income (p<0.05).

    • Conclusions:

    • Current legal standards for patient rights exceed patient expectations.
    • High patient satisfaction may be linked to lower-than-anticipated expectations.
    • Educational initiatives and public awareness campaigns are recommended to elevate patient expectations regarding their rights.