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Published on: February 13, 2020
Considerations in change management related to technology
John S Luo1, Donald M Hilty, Linda L Worley
1Department of Psychiatry, UCLA Semel Institute for Neuroscience and Human Behavior, Los Angeles, California 90095, USA. jsluo@mednet.ucla.edu
Implementing new technology requires community engagement and addressing organizational resistance. Successful adoption hinges on clear benefits, user buy-in, and strategic planning for technological change.
Area of Science:
- Social Sciences
- Technology Implementation
- Organizational Behavior
Background:
- Technological change implementation involves complex social dynamics.
- Effective dissemination of information on new technology benefits is crucial for user adoption.
- Overcoming organizational resistance is a key challenge in technological innovation.
Purpose of the Study:
- To explore the complexities of social processes in technological change implementation.
- To identify factors contributing to the success or failure of technology adoption.
- To review theoretical models governing institutional change.
Main Methods:
- Literature review across multiple disciplines including psychiatry, psychology, sociology, business, and technology.
- Distillation of common success and failure factors in technology implementation.
- Identification and outlining of prominent theoretical models for institutional change.
Main Results:
- Simple, user-beneficial innovations that save time are easily adopted.
- Innovations primarily benefiting management may face failure despite institutional support.
- Understanding user-centric benefits is key to successful technology integration.
Conclusions:
- Visionary leadership is essential for successful, complex technological change.
- Consultation with all organizational levels helps identify resistance and unintended consequences.
- Detailed planning and continuous quality assurance are vital for sustained implementation.
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