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Balanced scorecards for performance management.

Eun-Jun Park¹, Diane L Huber

¹College of Nursing, University of Iowa, Iowa City, Iowa 52242, USA. eunjun-park@uiowa.edu

The Journal of Nursing Administration

|December 19, 2006

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Nurse administrators can use the balanced scorecard to measure nursing case management program success. This performance management tool demonstrates improved patient care quality and financial outcomes.

Area of Science:

Healthcare Management
Nursing Administration
Performance Measurement

Background:

Nurse administrators face challenges in quantifying the impact of nursing case management programs on patient care quality and financial performance.
Demonstrating program value is crucial for organizational support and resource allocation.

Purpose of the Study:

To introduce the balanced scorecard as a performance management tool for nursing case management.
To discuss the benefits and practical considerations of implementing a balanced scorecard in this context.

Main Methods:

This article is a conceptual review and discussion of the balanced scorecard framework.
It explores its application in evaluating and directing nursing case management performance.

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Main Results:

The balanced scorecard offers a structured approach to assess both quality of patient care and financial outcomes.
It aligns case management activities with organizational missions and strategic objectives.

Conclusions:

The balanced scorecard is a valuable tool for nurse administrators to evaluate and guide nursing case management.
Its adoption can effectively demonstrate program success and improve organizational performance.