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Identifying emotional intelligence in professional nursing practice.

Barbara Molina Kooker1, Jan Shoultz, Estelle E Codier

  • 1University of Hawaii School of Nursing and Dental Hygiene, The Queen's Medical Center, Honolulu, HI 96813, USA. bkooker@queens.org

Journal of Professional Nursing : Official Journal of the American Association of Colleges of Nursing
|February 13, 2007
PubMed
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Emotional intelligence in nursing practice can improve nurse retention and patient outcomes. Understanding nurses

Area of Science:

  • Nursing
  • Healthcare Workforce Analysis
  • Organizational Psychology

Background:

  • The United States faces a projected doubling of the registered nurse shortage by 2010, escalating to a 20% deficit by 2015.
  • This critical shortage impacts patient care and necessitates strategies for nurse retention.
  • Understanding factors influencing nurses' job satisfaction and commitment is crucial for addressing this crisis.

Purpose of the Study:

  • To analyze registered nurses' narratives through the lens of emotional intelligence.
  • To identify specific emotional intelligence competencies and domains contributing to nurse retention.
  • To explore the relationship between emotional intelligence, nurse retention, and improved patient/client outcomes.

Main Methods:

  • Qualitative analysis of nurses' personal stories and reflections on their practice.

Related Experiment Videos

  • Application of the conceptual framework of emotional intelligence to interpret narrative data.
  • Identification of themes related to emotional competencies, professional practice, and organizational influences.

    • Main Results:

    • Nurses demonstrated emotional intelligence competencies including self-awareness, empathy, relationship management, and influence.
    • Positive outcomes were linked to nurses recognizing strengths/limitations, empathizing with clients, and acting as change agents.
    • Frustration arose from organizational barriers, disregarded communication, and ignored teamwork initiatives.

    Conclusions:

    • Emotional intelligence is a significant factor in registered nurse retention and positive patient outcomes.
    • Fostering an environment that supports nurses' emotional intelligence competencies can enhance engagement and reduce turnover.
    • Addressing organizational barriers is essential for maximizing the benefits of emotional intelligence in nursing practice.