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Our favorite tips for interviewing veterans.

James Morrison1, James Boehnlein

  • 1Department of Psychiatry (UHN 80T), Oregon Health and Science University, 3181 SW Sam Jackson Pk Rd, Portland, OR 97239. Portland, OR, USA. morrjame@ohsu.edu

The Psychiatric Clinics of North America
|July 24, 2007
PubMed
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Establishing rapport with veterans in psychiatric care requires understanding their potential mistrust of caregivers. Clinicians must develop effective communication strategies beyond shared military experience to build trust and facilitate treatment.

Area of Science:

  • Psychiatry
  • Mental Health
  • Veteran Care

Background:

  • Veterans often exhibit heightened defenses due to past negative experiences with healthcare providers.
  • Building trust with veterans can be challenging for clinicians lacking military or combat experience.
  • Effective rapport is crucial for successful psychiatric treatment outcomes in this population.

Purpose of the Study:

  • To explore strategies for establishing rapid and effective rapport with veterans in psychiatric settings.
  • To address the unique challenges faced by clinicians when interviewing veterans who may be suspicious or guarded.
  • To provide guidance on maintaining an open mind and managing personal opinion disclosures during veteran interviews.

Main Methods:

  • The article discusses theoretical approaches and practical considerations for building therapeutic alliances.

Related Experiment Videos

  • It emphasizes active listening and empathetic communication techniques tailored to the veteran population.
  • Case vignettes and clinical insights are used to illustrate key concepts.

    • Main Results:

    • Clinicians can foster trust by demonstrating genuine understanding and respect for veterans' experiences.
    • Proactive strategies are necessary to overcome initial patient suspicion and defensiveness.
    • Addressing patient concerns about clinician bias and personal opinions is vital for therapeutic engagement.

    Conclusions:

    • Effective rapport-building with veterans is achievable through specific, intentional communication strategies.
    • Clinicians should prioritize creating a safe and non-judgmental therapeutic environment.
    • Successful therapeutic relationships enhance treatment adherence and outcomes for veterans seeking mental health services.