Realizing the benefits of executive information systems

Over the last several years, the literature on EISs (executive information systems) in all business sectors--including health care--has been focused on the design and implementation of these new systems. However, little attention has been given to identifying the wide range of direct and indirect benefits that occur after an EIS is successfully installed. This paper discusses in qualitative terms these tangible and intangible benefits and the factors that impact their realization and maximization. The paper is based on findings the authors have gained as a result of installing EISs in the past two years.