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The Patient-Focused Hospital: a patient care concept
J P Lathrop1, G E Seufert, R J MacDonald
1Booz-Allen Health Care, Inc., Chicago, IL.
Journal of the Society for Health Systems
|January 1, 1991
Summary
Traditional hospital operations face challenges. A new Patient-Focused Hospital strategy improves performance, satisfaction, and reduces costs, positioning adopters for future leadership.
Area of Science:
- Healthcare Management
- Hospital Operations
- Performance Improvement
Background:
- Hospitals face rising costs, competition, and dissatisfaction.
- Traditional operational strategies offer limited long-term improvement.
- Extensive analyses reveal the shortcomings of current approaches.
Purpose of the Study:
- Introduce a novel operational strategy: the Patient-Focused Hospital.
- Evaluate the effectiveness of this new strategy in pilot implementations.
- Analyze the implications for the broader hospital industry.
Main Methods:
- Diagnostic analyses of hospital operations.
- Development of the Patient-Focused Hospital strategy.
- Implementation and evaluation at pilot hospital sites.
Main Results:
- Significant improvements in service performance.
- Enhanced employee and customer satisfaction.
- Reduction in overall hospital operating costs.
Conclusions:
- The Patient-Focused Hospital strategy offers substantial operational benefits.
- Early adopters are positioned to become industry leaders.
- This approach addresses critical challenges in healthcare delivery.