Servant leadership: enhancing quality of care and staff satisfaction

Mark W Neill1, Nena S Saunders

  • 1Graduate Department of Educational Leadership and Instructional Design, Idaho State University, Pocatello, Idaho, USA. neilmark@isu.edu

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Establishing a secure, collaborative nurse-patient relationship is crucial for delivering high-quality care. This relationship, founded on trust, respect, and honesty, enhances the patient's comfort and willingness to share vital health information. For example, a nurse who listens actively and without judgment provides clear information about health conditions and treatment options and respects patient decisions, which builds a trusting relationship.
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