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Published on: February 16, 2011
Servant leadership: enhancing quality of care and staff satisfaction
Mark W Neill1, Nena S Saunders
1Graduate Department of Educational Leadership and Instructional Design, Idaho State University, Pocatello, Idaho, USA. neilmark@isu.edu
Abstract:
Servant leadership encompasses a powerful skill set that is particularly effective in implementing a team approach to the delivery of nursing practice. This model encourages the professional growth of nurses and simultaneously promotes the improved delivery of healthcare services through a combination of interdisciplinary teamwork, shared decision making, and ethical behavior. The authors describe the case application of servant leadership principles in a Department of Veterans Affairs Medical Intensive Care Unit located in a large urban center.
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