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Relationship of scheduling interval to missed and cancelled clinic appointments
Jeff Whittle1, Gordon Schectman, Na Lu
1Primary Care Division, Clement J. Zablocki VA Medical Center, WI 53295, USA. jeffrey.whittle@va.gov
Background:
The interval between when a clinical appointment is created and when it occurs may affect the rate of missed and cancelled appointments, affecting access and loss to follow-up, key component of quality.
Methods:
We examined this relationship in various clinic types across Veterans Health Administration clinics nationwide.
Results:
As the interval increased, the missed appointment rate increased from 12.0% at day 1 to 20.3% at day 13, then remained constant. Cancellation rates increased steadily from 19% during month 1 to 50% by month 12.
Conclusions:
Scheduling interval has a modest effect on missed appointment rates but a large effect on cancellation rates.
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